Frequently Asked Questions
Everything you need to know about shopping at The Fairy Shop.
What is the typical shipping time for orders?
Standard shipping takes 3-5 business days within the continental US. International shipping can take between 10-15 business days depending on your location and customs processing.
How do I determine the right size for me?
We provide a detailed size guide on each product page. Since many of our ethereal pieces have specific cuts, we recommend measuring yourself and comparing it to our chart for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Are your materials ethically sourced?
Yes, at The Fairy Shop, we prioritize sustainable fabrics and ethical manufacturing practices. We work closely with our suppliers to ensure fair labor conditions and high-quality materials.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.